FREQUENTLY ASKED QUESTIONS ?


 

 

HOW MUCH IS SHIPPING?
This depends on the products but most of our full price products are with free shipping only the free products have a shipping charge.

How long does it take for an order to arrive?
This depends on the product ordered. Most items will arrive in about 10 - 20 Working Days. If you're still not sure, just email us. We're happy to help.

CAN I HAVE A TRACKING NUMBER?

Yes, we will provide tracking number that provided by our global suppliers. We will update the tracking number once our system updated and we offer 100% satisfaction guarantee if you are having a problem with your order. For selected countries such as New Zealand, Canada, United Kingdom & Australia will not provide tracking number. Do not panic if late delivery and email us for more information.

I ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?
We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)




WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?
Most times this is because our customers have accidentally entered their email in wrong. Throughout the process we send 3-4 emails, including an order conformation, a fulfillment notice, and a shipping notice.

If you believe you may have entered your email wrong please contact us and we will fix it for you.

LOST OR STOLEN PACKAGE?
Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and post office will be the new entity responsible for the delivery.

In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.

INCORRECT SHIPPING ADDRESS?
Once your order has been submitted, please send us a message via email for any correction to the address you provided. Correction requests after 24 hours will not be entertained and may result to undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.

Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. Please review your order carefully before submitting your order.

WHO WILL DELIVER MY ITEMS?
United States: USPS
Canada: Canada Post
Australia: Australian Post
United Kingdom: Royal Mail or Parcel Force
Rest of the World: Your country's local post office.